BALANCAGA Store Near Me - Fashion and Style in New York

Overview

+1 212-226-2052
www.balenciaga.com
148 Mercer St, New York, NY 10012, USA
Hours Business hours are not available at the moment

BALENCIAGA Introduce

BALANCAGA is a renowned luxury fashion store located at 148 Mercer St, New York, NY 10012, offering an unparalleled shopping experience for those seeking high-end clothing and footwear. Specializing in both men's and women's apparel and shoes, BALENCIAGA has established itself as a go-to destination for style enthusiasts in the United States.

The store provides a sophisticated environment where customers can explore a wide range of products, from elegant ready-to-wear items to statement footwear. The knowledgeable staff at BALENCIAGA is dedicated to assisting shoppers in finding the perfect pieces to complement their personal style. The store also offers repair services for its products, ensuring that your Balenciaga items remain in excellent condition.

Luxury Fashion: BALENCIAGA showcases a curated selection of high-end clothing and footwear, reflecting the brand's signature style and craftsmanship.
Exclusive Collections: The store features limited-edition and seasonal collections, providing customers with unique shopping opportunities.
Premium Customer Service: BALENCIAGA's staff is known for their attentive and personalized service, making each shopping experience memorable.

BALANCAGA also offers an elegant shopping environment that aligns with the brand's sophisticated aesthetic. The store's interior design reflects the luxury and exclusivity of the products it houses, creating a welcoming space for fashion enthusiasts to explore.

Customer Feedback

Customers have shared their experiences at BALENCIAGA, highlighting both positive and constructive feedback:

Positive Review: Many shoppers appreciate the exceptional customer service provided by BALENCIAGA's staff. One customer highlighted the attentive assistance of Mr. Mumtaz, who made their shopping experience enjoyable and memorable.
Negative Feedback: Some customers have reported dissatisfaction with certain aspects of the service, particularly regarding repair services. A review mentioned that despite initial promising interactions, the repair process was mishandled due to communication issues and unmet expectations.

BALANCAGA continues to be a popular choice for luxury fashion in New York, offering an exquisite selection of products and a shopping experience tailored to discerning customers. Whether you're looking for a special piece or simply exploring the latest trends in high-end fashion, BALENCIAGA invites you to discover the world of luxury and style.

Location

Reviews

Mar 30, 2025

On February 26th, I dropped off a pair of Balenciaga speed trainers for repair. I spent over an hour in store while two associates assisted me. They couldn’t locate the exact style on their device so it took them a while to look it up on their end. I also informed them beforehand that these were a gift to me from my grandmother back in late December. They told me that a receipt wasn’t required as long as it was purchased 2 years ago. When they were unable to locate the exact same style on their device, they did ask if I could try to locate the receipt & I told them that I would try to reach out to the daughter for an electronic receipt perhaps, but couldn’t guarantee it. I didn’t have a gift receipt for the item myself. The associates told me that while a receipt wasn’t necessary or required, it would be ideal in order to know the exact style code for the shoes I dropped off. I spent over an hour in their store just for their store manager, Mr. Mumtaz, to inform me that the repair specialists can’t proceed with repairing the shoes without a receipt. I wish your in store representatives would’ve communicate this to me in store instead of having me waste my time for no reason. On top of that, I waited a few weeks to be informed that their repair center refused to repair my shoes. Horrible experience. What they tell you in person/store doesn’t match with what they’ll tell you via email. So be prepared to experience a huge disappointment from the people who work at this location.
Aug 16, 2024

Mahd (hope I’m not misspelling that) was such a lovely representative/manager. Took care of my girlfriend and I that were browsing for birthday presents, for the upcoming months although not looking to purchase instantly he offered refreshments and had a lovely conversation! Look forward to shopping with him!! God bless his future endeavors and trip back to Europe. x
Aug 11, 2024

Great customer service provided by MAYA , thank you for making my gift purchase smoother then i was expecting! will be definitely coming .
May 25, 2024

Reading the past reviews, I thought I was going to have an awful customer service experience. But I went ahead anyway, because I had two items in mind that I really wanted to check/try: the passport wallet and the triple S mule. My husband and I were greeted by three people when we got inside, and we immediately went downstairs where this really nice sales rep took care of us. Sadly, no more triple S mules, but they did have the wallet. We were offered water and had little chats so it was quite pleasant. Will definitely return.
Jun 28, 2022

I was a bit hesitant to step in here because of the reviews, but I had a great experience! My shopper was Annie and she was so nice, quick, and efficient. I went in to pick up some sneakers and had no issues at all. The surrounding staff seemed pretty nice too tbh and they all greeted me very warmly. I’ll definitely be shopping with Annie again!