ZARA: Your Go-To Fashion Destination in New York

Overview

+1 833-247-2473

www.zara.com

Broadway #222, New York, NY 10038, USA

Hours

Monday 10:00 AM - 9:00 PM

Tuesday 10:00 AM - 9:00 PM

Wednesday 10:00 AM - 9:00 PM

Thursday 10:00 AM - 9:00 PM

Friday 10:00 AM - 9:00 PM

Saturday 10:00 AM - 9:00 PM

Sunday 11:00 AM - 8:00 PM

ZARA Introduce

ZARA, a globally renowned fashion retailer, has established itself as a go-to destination for trendy and affordable clothing in the heart of New York City. With its sleek and modern store located at 222 Broadway, ZARA offers a wide range of men's, women's, and children's apparel, ensuring there's something for everyone. Known for its fast fashion approach, ZARA brings the latest trends straight from international runways to the shelves, making it a favorite among fashion enthusiasts.

The store is open seven days a week, offering convenient hours that cater to both locals and tourists. From early morning to late evening, ZARA ensures that customers can shop at their convenience. The location on Broadway is ideally situated near major public transportation lines, making it easily accessible without the need for a car.

Environment: Walk into ZARA, and you'll immediately notice the store's contemporary design with clean lines and neutral tones, creating a welcoming and modern atmosphere. The store layout is organized to make shopping an enjoyable experience, with sections clearly marked for different collections and styles.
Service Items: In addition to its vast selection of clothing, ZARA offers personalized shopping experiences. Whether you're looking for a specific piece or need assistance with styling, the friendly and knowledgeable staff are always ready to help. The store also provides gift cards, making it an ideal spot for gifting fashion lovers.
Characteristics: What sets ZARA apart is its ability to combine style with affordability. The store regularly introduces new collections, ensuring there's always something fresh and exciting to explore. ZARA is also known for its commitment to sustainability, with initiatives aimed at reducing the environmental impact of its operations.

ZARA often runs promotions and sales throughout the year, offering discounts on select items. These events are perfect for finding high-quality clothing at even more affordable prices. The store also participates in seasonal events, such as holiday sales and limited-time offers, making it a great place to shop during special occasions.

Customer Feedback: According to real customer reviews, ZARA's Broadway location has consistently received positive feedback for its exceptional customer service. Many customers highlight the friendly and professional demeanor of the staff, particularly noting the outstanding service provided by Arielle and Michael. Shoppers appreciate the store's ability to maintain a welcoming atmosphere even during busy sale periods.
Location: While the location on Broadway is convenient, it does not have parking facilities. However, its proximity to public transportation options makes it easily accessible for most visitors.

ZARA is more than just a clothing store; it's a fashion destination that offers style, quality, and exceptional service. Whether you're shopping for everyday wear or special occasions, ZARA has something for everyone. Visit our store at 222 Broadway in New York to experience the ZARA difference and discover the latest trends in modern fashion.

Reviews

Nov 25, 2024

As a Zara fan from Italy, I wasn’t disappointed. We bought some few stuffs and the prices were not as terrible as I initially thought. The location is great but no car park which so common in New York

Feb 21, 2025

I am a frequent Zara shopper and I’ve been to all of the Zara’s in the city but 222 is my favorite because of the pride they take in exceptional customer service.Two of the employees I’ve been noticing for a while that have consistently surprised me with their patience and care for customers are Arielle who is a sales associate, and who I believe is a supervisor or manager Michael.Michael always have a friendly greeting and a smile and Arielle I can tell cares about her job and is super professional.I notice this while waiting online or with my own interaction with them.I care about this because i spend a lot of time at Zara during the sale season and they never show frustration or annoyance, because as Zara shoppers we know that this is there most hectic time of year.Thank you,Thank you, thank you.your kindness and hard work has not gone unnoticed 🥰

Jan 30, 2025

Restocked my item within a week of arrival and didn't even bother with a notification. Still showed available for pickup online. Trekked all the way to the store with my two kids to find no order. My kid really loved the item now it's out of stock. No help from customer service.

Jan 19, 2025

I am writing to express my disappointment with the customer service I received at the Zara downtown Broadway location on January 19th and to formally address concerns regarding their exchange policy and the behavior of their store manager, Mr. Hernandez. Two weeks ago, I purchased a dress from Zara. When I recently returned to the store to exchange it for the same dress in a smaller size, I was refused assistance because I had misplaced my receipt. I explained that I could provide proof of purchase by having the transaction looked up on my American Express card, but Mr. Hernandez informed me that Zara’s policy prohibits exchanges without a receipt. Furthermore, Mr. Hernandez advised me to go online to request a copy of my receipt, which would take 48 hours to receive. This suggestion was not a reasonable solution for such a simple request, especially as I was not seeking a refund or store credit—only an even exchange for the same item in a different size. In addition to the inflexible policy, I was shocked by Mr. Hernandez’s tone and conduct. He spoke so loudly during our conversation that other customers could hear every word. When I asked him to lower his tone, he ignored my request and continued in the same manner. This unprofessional behavior added unnecessary frustration to an already disappointing experience. As a loyal Zara customer, I have never experienced this from anyone else before. I didn’t experience the standard level of service that other locations provided. I expect better service and a more customer-friendly approach to handling exchanges. While I understand store policies, this one is not designed to accommodate reasonable requests like mine, rather than making the process overly rigid and inconvenient. I respectfully request that Zara reviews this exchange policy and provides proper training to staff, particularly store managers, to ensure they handle customer concerns with professionalism and empathy.

Aug 06, 2023

Another Zara, this store has everything a regular Zara store has, it is clean and has nice plants in it, the selection is good. Usually has a line at the register, never seen it empty. Nothing unusual, prices are moderate, goods look like they are a copy of well-known brands but cost a fraction.