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Janie and Jack 0
Janie and Jack 1
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Overview

  • +1 646-495-9689
  • www.janieandjack.com
  • 230 Vesey St Suite 104, New York, NY 10080, USA
  • Hours

    Monday 10:00 AM - 8:00 PM

    Tuesday 10:00 AM - 8:00 PM

    Wednesday 10:00 AM - 8:00 PM

    Thursday 10:00 AM - 8:00 PM

    Friday 10:00 AM - 8:00 PM

    Saturday 10:00 AM - 8:00 PM

    Sunday 11:00 AM - 6:00 PM

Janie and Jack Introduce

For local users in the 'Clothes Store Near Me' category seeking children's clothing, consider Janie and Jack, located at 230 Vesey St Suite 104, New York, NY 10080, USA. You can contact them by phone at (646) 495-9689 or mobile at +1 646-495-9689.

Based on customer reviews, Janie and Jack is known for its children's clothing, with one long-time customer expressing a general love for the brand and regular purchases for their kids. This suggests a positive perception of the quality and style of the clothing offered.

However, one recent shopping experience at the Brookfield Battery Park location was "extremely disappointing." This customer reported that a store-wide promotion offering an extra 20% off fall items was not automatically applied at checkout. Upon returning to the store for a price adjustment, the manager reportedly stated that the discount needed to be mentioned by the customer. The customer also felt that the manager handled the adjustment slowly and without a sense of urgency or apology, leading to a feeling of unfair treatment and questioning the consistency of discount application. This suggests that while promotions may be offered, their application and the handling of related issues might vary.

In contrast, another customer reported "Great customer service," specifically mentioning an employee named Shannon as "amazing." This indicates that while there may be inconsistencies, some staff members provide excellent service.

Features of Janie and Jack include a focus on children's clothing, and at times, promotional offers such as discounts on seasonal items. However, based on the mixed reviews, the service experience can vary, with some customers encountering issues with discount application and management response, while others have experienced excellent service from specific employees. Potential customers should be aware of the possibility of needing to actively inquire about and ensure the application of any advertised promotions. The environment of the store is not explicitly described in the provided reviews.

Location

Reviews

  • Sep 14, 2024

    I’ve always loved Janie and Jack’s children’s clothing and have been a loyal customer, regularly buying clothes for my kids. However, my recent shopping experience at the Brookfield Battery Park, NY location was extremely disappointing. The store was offering an extra 20% off fall items, but the cashier didn’t apply the discount at checkout. After checking online, we saw the discount should have been automatically applied. When we returned to the store to speak with the manager, we were told that we had to mention the extra discount ourselves. What made it worse was that the manager handled my price adjustment slowly, chatting with a colleague while doing it, making it feel like she had no sense of apology or urgency. I felt like we were being treated unfairly, almost as if the staff were being selective about who they gave discounts to. This kind of dishonesty is unacceptable, and I hope the company focuses on better training their employees rather than using these kinds of tactics.

  • Jul 31, 2024

    Great customer service. Shannon was amazing!

  • Nov 23, 2024

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