Fashion Hub

Overview

• +1 646-517-1899
• www.fabletics.com
• 168 5th Ave, New York, NY 10010, USA
• Hours

  Monday 10:00 AM - 8:00 PM

  Tuesday 10:00 AM - 8:00 PM

  Wednesday 10:00 AM - 8:00 PM

  Thursday 10:00 AM - 8:00 PM

  Friday 10:00 AM - 8:00 PM

  Saturday 10:00 AM - 8:00 PM

  Sunday 11:00 AM - 7:00 PM

Fabletics Introduce

Location

Reviews

• Mar 31, 2025

  I recently visited the Fabletics store and had a generally pleasant experience, though there were a few aspects that could be improved. Upon entering, we were warmly greeted by Ron, who was exceptionally helpful, attentive, and friendly. He answered all of our questions and directed us to the upstairs area, where we were told a staff member would assist us with the VIP membership. We made our way upstairs and, while it was understandable that staff might have been on a break or momentarily unavailable, we did find ourselves wandering around for quite some time in search of assistance. After a while, we decided to stand at the register with a few items in hand, at which point a staff member—wearing a black face mask and a white shirt—finally emerged to help us. This moment did give the impression that we were being monitored through the store’s camera system and that assistance was only provided once we had decided to proceed to checkout, which felt a bit disengaging. While I understand the challenges of busy store environments and staff limitations, it would have been more reassuring if someone had approached us proactively while we were browsing, especially after we had been directed to the upstairs area. That said, Ron's exceptional service was a highlight of the visit, and his professionalism truly stood out. As someone who has worked in both retail and healthcare, I deeply appreciate the hard work that goes into providing excellent customer service, particularly in environments that can be demanding. While my experience was generally positive, I believe that a more proactive approach to customer engagement would elevate the overall shopping experience. That said, I would certainly return due to the friendly atmosphere and excellent service from individuals like Ron. Fabletics could benefit from more staff members like him to ensure a consistently high standard of service.

• Apr 27, 2023

  The good and the bad! The bad: Fabletics will try to get you to sign up for a monthly subscription. The good: You can’t find this quality of clothing for the price anywhere! This location in particular seems to be their flagship store! It’s beautiful and had a very large selection of their clothes. We just so happened to be visiting one the 1 year anniversary of Yitty launching so they had refreshments and little desserts for free while we shopped! While in store we had excellent help from Kisakye N! She helped us find multiple sizes, colors, and patiently assisted our group as we tried on well over 20 items. She was so patient, helpful, and easy going! She explained everything to us about the membership and discounts up front, so by the time we were ready to check out, we knew exactly what we were getting into! Overall great location, great brand, and major shout out to Kisakye! You rock!

• Feb 13, 2025

  Although I’m pleased with my products, I missed where they say they are charging you $59 per month just to be a member. Didn’t know until I saw charge on my credit card. Wow!!! Seems underhanded.

• Nov 21, 2024

  I love Fabletics clothes, but for a NYC flagship store, this location falls woefully short. I tried on eight pairs of pants and left with zero because they didn’t have any style I desired in my proper size. Better just to shop online.

• Nov 19, 2024

  I usually buy online, but this store is a great for returns & exchanges. The staff are super helpful and refunds are done on the spot. I love this brand and the quality of clothes. Thanks for the great customer service!