Premium Outdoor Clothing & Gear: Patagonia

Overview

+1 212-334-5213
www.patagonia.com
61-63 Crosby St, New York, NY 10012, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 10:00 AM - 7:00 PM

Sunday 11:00 AM - 6:00 PM

Patagonia Introduce

Patagonia is a world-renowned brand that offers high-quality clothing and sporting goods designed for outdoor enthusiasts. The store is located in the heart of New York City at 61-63 Crosby St, providing easy access for locals and visitors alike. Patagonia has gained a reputation for its commitment to sustainability and durability, making it a favorite among those who appreciate both style and functionality.

Store Environment: The store features a spacious and well-organized layout, making it easy to navigate through the wide range of products. It's perfect for those looking for this season's latest styles or for individuals seeking durable outdoor gear.
Customer Service: Patagonia is known for its exceptional customer service. The staff are friendly and knowledgeable, always ready to assist customers in finding the right product or providing information about their sustainability efforts. Many customers have praised the store manager and staff for their willingness to help with repairs and replacements.
Product Range: From jackets and fleece to hats and gloves, Patagonia offers a comprehensive selection of clothing and accessories suitable for all outdoor activities. The store also has an extensive men's section, which is often appreciated by customers who feel that many retail stores do not cater adequately to male shoppers.
Sustainability Commitment: As a leader in sustainable fashion, Patagonia uses recycled materials and donates 1% of its sales to environmental causes. This commitment to the planet makes it a preferred choice for eco-conscious consumers.

Patagonia is open daily from Monday through Saturday, with extended hours on weekends, making it convenient for shoppers with varying schedules. The store's location in New York City ensures that it is easily accessible via public transportation or by car.

Customer Feedback

"Great customer service and knowledgeable staff. I brought in a 15-year-old jacket for repair, and the store manager approved a swap to something similar without hesitation."
"The store is fairly large for the area and has everything from this season's styles. The staff was friendly and eager to help."
"Really appreciated the large men's section—it’s a delightful change compared to most stores that don’t cater as much to men."

Whether you're shopping for yourself or looking for gifts, Patagonia offers an excellent selection of products designed to last. Visit them at 61-63 Crosby St in New York City and experience the difference that quality and sustainability can make.

Location

Reviews

Jan 15, 2025

Great customer service and knowledgeable staff, Sean. I brought in a 15 year old jacket for repair. The taped seams had dissolved. Store manager immediately approved for a swap to something similar. The photos are of my damaged windbreaker.
Jan 18, 2025

Very friendly staff, and a fairly large store for the area. I didn't find a sale, or worn, section in the store, or a past seasons styles section. Everything seemed to be from this season. Staff was friendly, and seemed eager and willing to talk. Really appreciated the large men's section as it feels like most brick and mortar stores don't cater to men as much. A delightful change as the whole top floor is men's clothing.
Feb 12, 2024

Nice quality cloth store. This brand is one of my best friend bf favorites. Even he didn't go on a snow trip that much, but he is in love with the brand. My friend wanted to surprise him, so she took me to this store and secretly buy him sets of cloth. As I was there, I also bought some sweater too. Nice to know the brand.
Dec 24, 2024

TL;DR: Good products, terrible customer service. Earlier today I brought in a jacket that I had purchased just a few weeks back. After wearing it once (yes, once), it already had down coming out. Having owned many down jackets over the years, I appreciate this is completely normal and an eventuality after a few wears, but not immediately after purchasing and wearing only once. (Of course, if this is the new standard for Patagonia, let me know and I’ll lower my expectations accordingly.) I was otherwise very happy with the jacket, so figured this was a dud and that I’d just swap it out for another. Easy enough, right? Nope. The representative at this location, Anna, was far from helpful. Refusing the exchange, she explained several times that this is to be expected, to which I responded several times that I agree - but again, not immediately after purchasing. The broken record back-and-forth - with her condescendingly “educating” me on how down jackets work - became so absurd to the point that I eventually just asked for a return and refund, and walked down the street to The North Face and Arc'teryx. Patagonia, seriously? When you have an otherwise happy customer, should it really be this difficult to make a simple exchange for a simple reason a few weeks after the initial purchase?
Jan 30, 2025

Synopsis: favorite clothing brand for quality, is probably half my wardrobe. Frustrating customer service from the employees regarding the Ironclad guarantee. I’ve had this experience more than once on Greene St. I buy the brand for its guarantee and it seems it is interpreted differently by different employees. I’ll stick to other Patagonia locations or online in the future. For $300 zip hoodies, please do better y’all.