Journelle - Premium Clothing Store in New York

Overview

+1 917-997-1813
www.journelle.com
125 Mercer St, New York, NY 10012, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 11:00 AM - 7:00 PM

Sunday 11:00 AM - 6:00 PM

Journelle Introduce

Welcome to Journelle, your go-to destination for premium clothing and exquisite lingerie in the heart of New York City. Nestled at 125 Mercer St, our store offers a unique shopping experience that combines timeless elegance with modern sophistication. Whether you're searching for the perfect outfit or a special piece to complete your look, Journelle is here to cater to all your fashion needs.

Our store is designed to provide a welcoming and luxurious atmosphere, where every detail is carefully curated to ensure an unforgettable shopping experience. From our carefully selected collections to our attentive staff, we strive to make your visit both enjoyable and memorable.

Premium Collections: Journelle boasts an extensive range of premium clothing and lingerie from renowned designers. Our selection includes everything from classic essentials to trendy statement pieces, ensuring there's something for every taste and occasion.
Custom Alterations: We offer on-site alteration services, allowing you to customize your purchases to fit perfectly. This adds a personal touch to your shopping experience, making each piece truly yours.
Gift Wrapping: For special occasions or as a thoughtful gesture, our staff is happy to provide gift wrapping services, turning your purchase into a delightful surprise for loved ones.

In addition to our regular offerings, Journelle frequently hosts trunk shows and exclusive events featuring limited-edition collections. These events provide customers with the opportunity to preview upcoming trends and discover unique pieces before they hit the mainstream market.

Our commitment to quality extends beyond our products; we also focus on providing exceptional customer service. Many of our clients have praised our staff for their knowledge, professionalism, and genuine desire to assist in finding the perfect items. As one satisfied customer shared, "Worked with a young blonde woman today to get my fiancée a matching set. I wish I would’ve got her name because she was so helpful in where I otherwise might’ve left without finding what I wanted. 10/10 customer service." This positive feedback reflects our dedication to ensuring every guest feels valued and well-cared for.

However, we are aware that there have been instances where our service did not meet the high standards we strive for. One customer shared a disappointing experience, highlighting areas where we can improve. While we regret this occurrence, it serves as motivation to continue refining our services and ensuring every interaction with our team leaves a positive impression.

When visiting Journelle, you'll find a wide array of promotions and special offers designed to cater to your fashion needs. Whether you're looking for a luxurious treat or simply exploring the latest trends, our store is your one-stop destination for premium apparel and accessories.

Location

Reviews

Oct 12, 2024

Terrible experience. Went in looking for black opaque high-waisted underwear and asked the sales lady if they had them. She told me they didn't and showed me other unrelated items. I continued wandering the store and discovered more variety in the drawers so I started looking through. She scolded me for doing so and told me she would need to show me the underwear herself. I again described what I was looking for and was shown more sheer lacy underwear. Eventually I saw the exact underwear I wanted hanging in plain sight. I took it to the register to purchase and she made no mention of the fact that they did actually carry it. An hour later I realized I could find a nicer style for cheaper at Fleur du Mal so I went back to return it. Despite the fact that it was the same day and they were still in the original packaging, untouched with tags and a receipt, the sales lady wouldn't refund me and made no effort to show any amount of understanding or effort to make me feel better as a customer. I left the $50 pair of untouched underwear on the counter and she still kept my money. If that's how you treat your customers, don't expect them to come back. I am a lingerie collector and saw so many brands I like in the store but I will make sure to buy them elsewhere.
Mar 24, 2025

Worked with a young blonde woman today to get my fiancée a matching set. I wish I would’ve got her name because she was so helpful in where I otherwise might’ve left without finding what I wanted. 10/10 customer service
Jan 25, 2024

Booked a free fitting appointment and had the best time. Violet was fantastic and charming; she totally had command of the store and knew what would work. She gave me an accurate measurement, totally got what I was looking for, and brought me tons of options without being pushy. Maybe the best shopping experience I've ever had? Give Violet a raise!
Oct 30, 2024

Return policy is abysmal if you have to try things on- and if they don’t fit you can’t return or exchange. Have been a shopper for years, sadly no more
Oct 17, 2023

will never shop here again. during covid when i was unemployed, they blamed me for their trusted shipping service losing my parcel. i was owed over $100 and they didn’t offer a refund or credit. now that i can afford it, i will never shop there again. as someone who has worked in customer service for over a decade, terrible policies. i don’t shop at places that care about profits more than they care about customer relations.