Herno Soho: High-Quality Outerwear Store

Overview

+1 212-226-1432
www.herno.com
95 Greene St, New York, NY 10012, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 11:00 AM - 7:00 PM

Sunday 11:00 AM - 7:00 PM

Herno Soho Introduce

Herno Soho is a renowned retail store specializing in high-end parkas and outerwear. Located at 95 Greene St, New York, NY 10012, the store offers a curated selection of luxurious clothing made from natural materials like down and cashmere. A favorite among fashion enthusiasts, Herno Soho provides timeless pieces that blend comfort with style.

Known for its exceptional quality, Herno Soho attracts customers seeking premium outerwear designed to withstand the elements while maintaining a sophisticated appearance. The store's inventory includes a variety of styles, ensuring there’s something for everyone.

The retail space in SoHo is designed to offer an intimate shopping experience. With a focus on quality and customer care, the knowledgeable staff assists shoppers in finding the perfect outerwear piece. The store's ambiance combines modern aesthetics with a welcoming atmosphere, making it a preferred destination for those looking for more than just clothing.

Beyond its product range, Herno Soho is committed to excellent service. The store offers tailored advice, ensuring customers find pieces that suit their personal style and needs. Additionally, the availability of repair services and spare parts reflects their dedication to customer satisfaction and sustainability.

Convenient Location: Situated in New York City's SoHo district, Herno Soho is easily accessible with flexible hours from Monday to Sunday, 11:00 AM - 7:00 PM.
Premium Quality: Known for its high-quality materials and timeless designs, the store attracts those seeking durable and stylish outerwear.
Excellent Customer Service: The staff is attentive and knowledgeable, providing personalized shopping experiences. Positive reviews highlight their helpfulness and willingness to assist with repairs.

Location

Reviews

Jan 13, 2025

Spent over $1k on a new coat. Wore it maybe 2 times and seams inside ripped open. All they offered was a fabric sample to give to a tailor. So much for customer service. I would recommend others to shop elsewhere
Jul 24, 2024

This year, I bought a coat from Herno at a sample sale. Unfortunately, one of the snaps came loose and I needed to fix the jacket. I contacted the Herno Soho store and they were happy to provide the needed parts free of charge even though they couldn't directly service the coat. I want to especially thank Taylin, who provided me with her business card, and also directed me to some garment repair people in NYC that they trust. I was able to repair my coat in two weeks for a very reasonable price.
Nov 29, 2024

Absolutely atrocious customer service - you do not want to deal with them directly. Great product but better purchased from Saks and Bloomingdales.
Oct 21, 2023

I have always loved this store- the sales people are knowledgeable and very helpful. You never feel like you’re asking for too much when you want to try diff sizes and styles- they’re so happy to grab them for you from downstairs and also find items they don’t have in store to get them shipped to the shop and hold for you. You never feel pressured to make a purchase on the spot and you never feel judged. Do realize the website is operated by a third party and has a diff exchange policy than if you purchase from the store. If you purchase from the store, you have a warranty for two years and they will fix your item within this period free of charge, but no returns exchange only or store credit. If you purchase online it is only a 14 day return window.
May 10, 2023

Terrible customer service for high end brand. I have bought here before but recently received a gift jacket bought online by my mother. Their website operations mixed up order and shipped my jacket to a wrong address. When we called Herno, they asked for the coat back to Italy for a refund. then they created a new order to send the right coat to me. The return to Italy was rejected and now I have two coats for the price of TWO without the ability to take to the store or change the size or get credit for their mistake. DO NOT ORDER ONLINE. great product but online is a different company than the stores and frankly they don't care how inconvenient that is despite being a $1,300 coat.