Diptyque Prince - Discover Unique Gifts Near You

Overview

+1 646-861-2961
stores.diptyqueparis.com
31 Prince St, New York, NY 10012, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 11:00 AM - 7:00 PM

Sunday 12:00 AM - 6:00 PM

Diptyque Prince Introduce

Looking for a distinctive gift shop in the 'Clothes Store Near Me' category? While Diptyque Prince, located at 31 Prince St, New York, NY 10012, USA (phone: (646) 861-2961, mobile: +1 646-861-2961), primarily offers fragrances, candles, and home scents, it serves as a destination for unique and luxurious gifts.

Based on customer feedback, the environment and service at Diptyque Prince appear to be a point of both high praise and concern. One customer recounted their visit as the "best shopping experience in New York," highlighting the warm welcome, the consultant's helpfulness and extensive knowledge of the products, and the overall feeling of being welcomed. This suggests that when the service is good, it is exemplary.

However, another customer reported inconsistent customer service experiences over the past six months. They described instances of staff being "confrontational" and unhelpful, citing a specific example where a staff member reacted negatively to a request for information about perfume sizes. This negative experience led the customer to consider switching brands due to the "annoying" inconsistency in service.

Diptyque is generally known for its high-quality fragrances, scented candles, and elegant home decor items. Visiting Diptyque Prince offers an opportunity to explore a curated selection of these products, making it a potential destination for finding sophisticated gifts. The store likely provides a sensory experience with its array of scents and aesthetically pleasing displays. While no specific promotional information was provided in the reviews, gift shops like Diptyque often offer seasonal promotions or gift sets, which might be worth inquiring about in-store or by contacting them directly.

In conclusion, Diptyque Prince offers a range of luxury items suitable for gifting, particularly within the fragrance and home scent categories. While some customers have experienced outstanding service, others have encountered issues with staff attitude and helpfulness. If you are looking for a unique and potentially luxurious gift in the 'Clothes Store Near Me' vicinity, Diptyque Prince could be an option, but it's advisable to be aware of the mixed reports regarding customer service.

Location

Reviews

Dec 19, 2024

it was my best shopping experience in New York— starting from the moment when they kindly opened the door for me and continuing when one of the consultants asked me for what i am looking for. i told him honestly that it’s my first time in here and he was incredibly kind and helpful and introduced me to all the sections in the store and was very knowledgeable about each scent and brand’s message overall. it was very interesting and just awesome to get introduced to a brand like that— i didn’t buy anything cause i am very picky when it comes to perfume, but the staff there was helpful and kind from the beginning till the end. they made me feel welcomed in New York, when i was just off from the plane. exemplary service!
Mar 20, 2025

I hate to write a negative review about a brand I like, but I’ve had really mixed customer service at this location. Over the last 6 months, the staff are sometimes confrontational. For example, when I was buying a gift for my friend, I asked them to tell me the perfumes that came in 50ml. The “expert” got annoyed and then took out 25+ perfumes, dumping the boxes on the counter. I tried to switch to a different employee and she got even more angry. However, the other half of time I’ve walked in for help and the staff have been lovely and helpful. I’m sad that the mixed service is annoying enough that I’m switching brands.
Dec 14, 2024

So I spent 600$ online, came into the store while I was shopping in the area just to smell the scents I got online. Plus my friend wanted to buy a gift for their sister. They were so weird to me and my friends. The candles that were out to smell were very dusty. That’s okay in a bath and body but for a 220$ candle I expect clean candles at minimum and friendly customer service. Additionally they were not wanting to wrap my friends purchase even when they knew it was for a gift. I will say the gentleman holding the door open was very kind. Love the products, customer service can really be improved upon. In luxury shopping we want a fun experience worth our money.
Nov 09, 2024

I’ve been shopping at their Prince Street location for years, spending thousands of dollars each month. The service used to be so personal with a great staff, mattero especially. He especially knew what scent as well as any new scents I would love. Lately though with the new management, service has went downhill as if the management don’t want to make sales. Samples are never in stock when I’m spending large amounts of money on candles, perfumes and room spray. I will go elsewhere for my purchase which I give away to friends as presents. And my friends will go elsewhere as well. The management have to be re-trained to service the well-to-do clientele. Instead the management of this location attitude is like selling towards a “Macy’s” clientele.
Nov 14, 2024

What a lovely experience. Mar, one of the staff members, was unbelievably helpful and truly knew so much about the fragrances and their inspiration. Very insightful and genuinely helped me figure out which scents were right for me. Give that woman a damn raiseeeee!! (Also the rest of the staff members were super friendly and kind) 10/10.