Fashion Hub

Overview

• +1 833-247-2473
• www.zara.com
• 503 Broadway, New York, NY 10012, USA
• Hours

  Monday 10:00 AM - 9:00 PM

  Tuesday 10:00 AM - 9:00 PM

  Wednesday 10:00 AM - 9:00 PM

  Thursday 10:00 AM - 9:00 PM

  Friday 10:00 AM - 9:00 PM

  Saturday 10:00 AM - 9:00 PM

  Sunday 11:00 AM - 8:00 PM

ZARA Introduce

Location

Reviews

• Feb 13, 2025

  Nice store but they do not offer in-store pickup for online ordering. They are not able to contact other stores in the NYC area to verify and/or ask if an item can be placed on hold. None of these store have an ability to be called. What a poor business model. On the brightside, the store is neat and clean with security at the door.

• Feb 14, 2025

  Hello, I am a devout customer at Zara I have been shopping there for years and spending hundreds if not thousands of dollars at your store. Yesterday evening around 7pm I was at Zara in soho which I go to very often and I encountered an issue…there were 2 sale racks that said $39.99 both on the bottom and upper floor on both racks the same jacket was displayed (not one random jacket, 4 of these jackets on the top floor and 2 on the bottom floor) the price tag said $45.99 however both the sale racks said $39.99…not sale rack starting at $39.99 and above but straight forward $39.99 I asked for the manager when I got to the register because any customer would request for this to be honored as I was purchasing 2 jackets for this reason. In all of my years shopping at Zara I have always had good customer service but last night I can say I have never encountered such a rude manager with no people skills and terrible customer service. She was very passive, rude, did not have a clue about customer service and did not honor my request…she indirectly called me a liar by telling me its impossible that these jackets were on those racks and I told her she can pull the cameras to see herself…I left very upset and felt disrespected by a store that I love and am devoted to as I shop in the USA as well as when I go to Europe and other destinations in the world (Morocco and Israel) very disappointing and upsetting.

• Feb 13, 2025

  I am giving this store zero stars. As people are aware, you have to click on one star in order to be able to write and post a review, but my rating is zero stars. This store, without a doubt, has the absolute worst customer service, even amongst the worst customer service that any individual out there could have ever experienced. Clearly there is a problem with the management of this store. It is evident that the employees here have never had any type of customer service-related training, and they also lack any customer service skills and even manners. From the sales associates to the security individuals. What they seem to not understand and evidently be completely unaware of is the unequivocal fact that the customers that come to this store every day to spend their money are the ones paying their salary. They should be informed of this and realize that the customers that shop at this store are getting tired of their lack of manners and extremely poor customer service. Furthermore, Zara's corporate and management must also be made aware of this right away because when all the customers finally have enough, they will promptly leave to never return, and there will be Zara no more. Zara's chair, individual and corporate in general, you seem to have forgotten that we, the customers, make your company. We, the customers, hold the success or failure of your company in our hands. No customers equals no business; therefore, we deserve to be treated well, with courtesy and respect. I went there a few days ago; the sales associates were extremely rude and unfriendly. Quite frankly, they all looked unhappy to be there and miserable, and after spending hundreds of dollars there at the end, a few minutes before the store was set to close, I was waiting for my cab to arrive to pick us up (I don't like to drive in this area). I was with my little niece, who is 5 years old, and it was cold and snowing; this is the reason why I was waiting inside for the cab to arrive. As we were waiting, the security employee who was extremely rude basically expelled us from the store, not caring that I had a small child with me. This was absolutely reprehensible, completely unacceptable, and disgusting. I understand that around closing time everybody wants to go home, but that is absolutely no way to treat a regular customer or any customer for that matter. This behavior from this employee was absolutely abhorrent and outrageous! Zara, pay attention! I asked this employee for his name, and his reply was that he didn't know his name; therefore, I am left with no choice but to post an image here. The image was taken from a public setting; therefore, it is absolute within legal parameters, and I own the copyright to this image. I want it now to be accessible to the general public. If you want to be treated as a second-class citizen, not valued as a customer, be informed that your money and business are worthless to this company and be disrespected, Zara is the store for you, but if you want to be treated the opposite way, you are undoubtedly better off shopping at any other of the well-known stores that are around, which, by the way, offer clothing of far superior quality and at excellent prices.

• Feb 09, 2025

  I spent hundreds on clothing, but at 8:50 PM, security guards forcibly removed my family and me while we were waiting for a taxi—leaving us outside in the cold snow with a well-behaved toddler. They repeatedly told us to “get out” and refused to provide their names. This experience was unacceptable, and I will not be returning. I strongly advise others to avoid this store.

• Jan 12, 2025

  Went to the basement men’s check out line and waited for 20 minutes, where both of the checkout machines had issues and the employees were just chit-chatting amongst themselves and having no sense of customer service and urgency, nor did they try to resolve the issue or direct the rest of the customers waiting in line to somewhere else so we don’t waste our time. I eventually figured I’ll just leave the line and went to the first floor to check out, where I find myself standing as the first in line. But then waited another 20 minutes before someone finally came to the checkout kiosk to allow me to pay. (The other checkout line stopped due to whatever reason, and it was just a long line at the checkout where the entire store employee / mangers couldn’t communicate or send someone to check us out). What a complete disregard of customers’ time and poor delegation of work.